2026-06-07
Regarding False and Malicious Reviews Defaming Our Clinic
We address the issue of fabricated reviews and clarify our commitment to patient satisfaction and surgical integrity.
We occasionally see reviews about our clinic being posted online.
Some are positive, while others are negative. When we encounter negative feedback, we take it as an opportunity to reflect on potential shortcomings and re-examine our surgical procedures.
We use such feedback to refine our surgical techniques and strive for better outcomes.
Furthermore, if there are areas where our conduct or our staff’s service falls short, we work hard to improve.
However, there are times when completely absurd, fake reviews are posted.
The patient described here has never visited our clinic, and no one has ever paid this specific amount for surgery at our practice.
Additionally, if five months had truly passed, wouldn’t the patient have come in for a follow-up or requested a revision?
6 million won… that figure looks familiar.
In the past, there were even claims of 7 million won.
We reported this to the site as false information, and it was recorded as a single report case.
Again, such a patient never existed.
No one paid that amount, and no one underwent surgery during that specific period.
https://blog.naver.com/medicdoctor/224057372052
Doesn’t something seem suspicious?
There is a saying, ‘Sabilguijeong,’ which means that everything eventually returns to the right path.
If there is any dissatisfaction at our clinic, we do our absolute best to correct it. We never perform surgery without the utmost sincerity.
For a successful surgical outcome, precision is the most critical factor.
Does a long surgery mean it was done well? Does a fast surgery mean it was rushed? There is no such rule.
What matters is performing the procedure accurately.
Furthermore, it is vital to handle any variables that may arise with expertise.
Doctors are not gods. I can make mistakes too. In such cases, I provide the necessary corrections.
However, I cannot tolerate the spread of false information.
Frequently Asked Questions
How do you handle negative reviews about the hospital?
Yes, we humbly accept them and use them as an opportunity for improvement. If it's a negative review from an actual patient, we review any shortcomings in the surgical process or staff response and strive to develop in a better direction.
Is after-sales service available if I am dissatisfied after surgery?
Yes, we do our best to correct it. Doctors are human, so unexpected variables or mistakes can occur, but our hospital takes responsibility for these and, if necessary, performs corrective surgery again.
What are the characteristics of recently discovered fake reviews?
They are false claims written by someone who has never even visited the hospital. They claim to have paid specific amounts like 6 million won or 7 million won, but no patient who underwent surgery for that amount during that period existed in the actual hospital records.
If the surgery time is short, does that mean the surgery is done carelessly?
No, the most important thing in surgery is not the time taken, but accuracy. Longer surgery does not necessarily mean better surgery, and finishing quickly does not mean it's done carelessly. We adhere to the principle of performing surgery accurately and safely.
How do you respond to malicious dissemination of false information?
We respond firmly, such as reporting false information to the relevant website. While we take responsibility for resolving legitimate complaints, we absolutely do not tolerate groundless fake reviews and false information intended to defame the hospital and respond strongly.